Queenscare is a newly establishing business in Townsville that provides a range of support services to clients with a disability. We are proudly registered as a provider under the National Disability and Insurance Scheme (NDIS), offering a vast range of services under the NDIS scope. We provide support services for individuals living with a disability aged between 7-65 years and over. Our Registered Nurses and Support Workers are highly qualified, experienced and come from diverse backgrounds to meet the industry requirements. They take the time to get to know each of their participants to identify the best ways to support them. Furthermore, we provide specialised support for communities such as Aboriginal and Torres Strait Islander people living with a disability. Our Multicultural Support Services also accommodate disabled immigrants and refugees who speak Swahili, Somali, Sango and Soudanese. We are committed to providing safety, quality and wellbeing to participants, staff and others who uses our services.
We pride ourselves on offering a superior service to our participants through our customer-focused approach, which enables us to empower our participants to achieve success in any way they see fit. Whether it’s providing assistance around the home, helping them attend work or training, or providing support for other activities, we offer a range of services to support people with a disability. In the near future, Queenscare will introduce Aged Care services such as in-home care, post-hospital care, community nursing and dementia support.
At Queenscare, we use a person-centred approach which involves listening, thinking together, coaching, sharing ideas, and seeking feedback. This process is ongoing to make sure each person is supported towards their personal goals, even as they evolve and change. It is our main goal to treat participants with high levels of respect and maintain confidentiality.
Our diverse background and many years of experience has equipped us with an excellent understanding and knowledge of the barriers faced by people with disability, particularly those from a Culturally and Linguistically Diverse (CALD) background. Furthermore, Queenscare will be involved in supporting new immigrants from war torn zones in Africa by providing assistance with community integration.